Switchboard and Reservation Agent

Work Dynamics - Integrated Facilities Management

Client: Global bank

Strong knowledge of hospitality skills and ability to interact with wide range of client demands.

Accountabilities

• Assist Asst. Supervisor to to manage the day-to day Switchboard/Room Reservation Operation in a professional manner while meeting client needs.
• Need to be culturally sensitive, and perform work ethically and with integrity.
• Follow policies and procedures in order to complete tasks efficiently.
• Responds to requests for information, service, and assistance in a timely manner.
• Knowledge of procedures for booking Client Area's meeting rooms
• Knowledge on making room bookings at Data craft Hospitality Suite System
• Ensure all Room Booking confirmation was send to User via email
• Actively support an environment that supports teamwork, co-operation & performance excellence
• To participate Department briefings and team meetings.
• Ensure Operations procedures are followed to ensure service standards are maintained
• Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations. Report any issues or concerns back to Management.
• Pro-actively manage Client expectations ensuring that the service levels are maintained.
• Good Knowledge of the Client protocol
• Familiar with list of available basic amenities and Audio & Visual equipment
• Cross training will be provided towards Catering and Client service team all within the Hospitality group, in case down of manpower will need to support each other.