The incumbent is responsible for managing both front and back-end store operations to ensure smooth operations. He/ she is expected to:

• Manage budgets, maximise profitability and set/ meet sales targets
• Analyse and interpret trends to facilitate planning
• Lead and motivate team to achieve organization goals
• Manage customers complaints, compliments and feedback
• Manage stock inventory and stock control
• Plan and manage promotional spaces and activities
• Recruit, train, supervise and appraise staff
• Plan and perform biannual stocktake for the store
• Ensure standards for quality, customer service, health and safety are met as well as compliance with various government legislation (NEA, SFA, SCDF etc.)
• Continuously review and enhance existing store operations and processes to improve business
• Involve in projects such as planning for new store opening and renovation works for existing stores

Requirements

• Degree in any discipline with more than 5 years of relevant work experience in the service/ retail industry
• Great passion for the service / retail industry
• Possess strong strategic thinking skills
• Good in project management
• Good at presenting reports and coming up with fresh ideas
• Highly customer-oriented, motivated, meticulous and results oriented
• Resourceful and problem solver with effective leadership skills and ability to motivate others
• Excellent interpersonal and communication skills
• Ability to plan, prioritise workload and delegate accordingly
• Ability to multi-task and work under pressure
• Team player with ability to collaborate and work effectively with a variety of stakeholders etc.