The Office of Campus Housing (OCH) serves to make NTU, the university with the best-in-class campus for learning, working, and living. OCH has a mission to provide optimal on-campus living environment for students and faculty to excel in learning, research, teaching and other NTU related work. It is responsible for student and faculty housing on campus, the sports and recreational facilities, and its related services.

We are looking for individual who have a strong passion for delivering exceptional service to residents of the University's student and faculty housing, and athletes and users of sports & recreation facilities on campus.

The role provides the successful candidate with the opportunity to develop, contribute and grow oneself holistically across areas of excellence in customer relationship management and/or facilities & Contracts management within the department.

If you have more than 5 years of relevant working experience in residential management/services, customer service/relationship managements, or facilities/property manager, you may the one whom we are looking for. Having an experience in student hostels, staff housing or hospitality services would be advantageous for this role.

The incumbent is required to:

• Coordinate, schedule and conduct daily inspection of OCH managed spaces / rooms to ensure a safe, secure, and conducive living environment. This includes monitoring facilities turnover and addressing issues identified.
• Manage and resolve residents' requests/ feedback /complaints received via prevailing avenues; ServiceNow, over the counter, emails, phone calls etc. This includes collaborating with internal and external stakeholders for resolution in our provision of quality customer service to residents in accordance with OCH's SLA.
• Prepare work requisitions and purchase orders for maintenance and improvement works and ensure that works are completed well.
• Plan and prepare advisories for residents on scheduled maintenance and unscheduled works. Serves as the main point of contact for repairs, maintenance, cleaning, and oversee and manage renovations and projects within OCH facilities.
• Adhere to the preventive maintenance schedules and ensure that corrective actions are taken promptly.
• Oversee service delivery and ensure compliance with contractual obligations by vendors.
• Formulate specifications and requirements for procuring necessary goods and services for the housing operations, which includes assessing quotations/tenders and making recommendations for business awards.
• Oversee and manage the key system including performing monthly key audits to ensure accurate record of keys assigned to residents.
• Maintain and contribute to the establishment of a repository of best-practice templates for effective communication with residents so as to enhance the effectiveness and efficiency of such communications by OCH staff.
• Conduct regular inventory audits and manage the disposal of inventory and assets as needed.
• Update and maintain detailed records to fulfill administrative and operational requirements.

Hiring Institution: NTU