Job Summary

Standard Chartered has announced ambitious targets to reach net-zero carbon emissions from its financed activity by 2050, including interim 2030 targets for the most carbon-intensive sectors. The Bank has also announced plans to mobilise USD300 billion in green and transition finance by 2030.

We are looking for a Change Manager who is passionate about sustainability/ESG to provide Change Management expertise to design, implement and support operating model and process changes with end users from SME Banking. This role works in tandem with the Head of Business Performance Improvement in SME Banking, and the ESG Technology Product Owner.

Candidates will have the chance to work in a dynamic environment, driving meaningful change through Technology and business processes.

This is a Direct contract role for 9 months.

Key Responsibilities

Business
Drive the communication and engagement strategy:
• Stakeholder identification, assessment and engagement across locations and functions (front office, operations, risk, compliance)
• Communications plan development and execution to drive awareness, understanding and support across a broad range of global stakeholders
• Ensure effective messaging and stakeholder involvement throughout the change lifecycle
Design and implement training programs:
• Training planning, needs assessment, content preparation
• Training delivery to equip employees across impacted stakeholder groups with the necessary skills and knowledge to navigate changes seamlessly
Support a variety of Operational Readiness outcomes:
• User Access Management
• User Acceptance Testing
• Country compliance requirements
• Post-go live support

Processes
Deliver Operating Model design outcomes, including:
• Definition of future state design across people, process, technology and information
• Collaborative problem solving across front-to-back stakeholder groups to successfully identify and improve/resolve process pain-points
• Support Process Owners and SME teams in development of system guidance and detailed work instructions to support end users
Deliver Change Impact Assessment:
• Collaborate with cross-functional teams to assess and articulate impacts between current and target state
• Identify change management needs across impacted business units, and potential risks
• Develop and manage response plans to identified business impacts, ensuring they are adequately addressed through appropriate means (design uplifts, training, communications, engagement, business readiness activities, etc.)

People & Talent

• Lead through example and build the appropriate culture and values. Work in collaboration with business stakeholders and product team members.

Risk Management

• Identify projects key risks and issues, and to implement effective mitigation plans.

Governance

• Report and present projects progress through governance forums.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group's Values and Code of Conduct.

• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.

• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

• SME Banking team

• Business Performance Improvement, Business Banking

• Chief Sustainability Office / Sustainable Finance team

• ESG Product Owners

• ESG Technology Lead

Our Ideal Candidate

Must Have:

• Process design and change management / business implementation experience at scale - either global or regional delivery, supporting multiple impacted business functions
• Demonstrable experience of using structured change management approaches in large scale delivery to bring the target state "to life" for users on the ground
• Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders
• Eye for detail and excellent problem solving and analytical skills, able to bring clarity and structure to areas of ambiguity
• Strong individual contributor with proactive working style; able to take initiative, identify opportunities and work with minimal management oversight.

Preferred:
• Bachelor's degree in Business, Management, or related field; advanced degree preferred.
• 8 plus years experience proven experience as a Change Manager in the banking or financial sector
• Experience implementing changes in Environmental Social & Governance (ESG) framework or related processes
• Certification in change management (e.g. Prosci).

• This is a Direct contract role for 9 months.

Role Specific Technical Competencies

• Organizational Change Management

• Effective Presentations

• Effective Communications

• Training Delivery

• Process Improvement.

• Project Management

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do

• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well

• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.

• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.

• Flexible working options based around home and office locations, with flexible working patterns.

• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits

• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.

• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers