We are looking for a service-oriented individual to join the Operations & Facilities Management Department which oversees the operation and maintenance of Government cemeteries, crematoria and columbaria. You will be stationed at government cemetery office and will play a key role in providing after-death care service.

You will be responsible for the following:

• Assist in preparation for tender and quotations
• Oversee and monitor the performance of external contractors to ensure timely and satisfactory completion of project
• Carry out preparatory works, such as ground survey, verify documents, plot layout plan and clean up burial records of the affected graves prior to physical exhumation
• Manage registered exhumation and niche contractors and other parties involved in exhumation related projects
• Attend and assist claimants of affected graves throughout the whole exhumation and ash placement process
• Attend to public feedback and enquiries, including handling difficult customers and putting up recommendations to challenging cases
• Track and monitor ground situations, including statistics collation and reports preparation
• Develop and review work process, and put in place systems to ensure efficient operations with no errors
• Maintain and ensure a level of service to claimants and members of public
• Perform other duties assigned by supervisor

Requirements:

• Excellent written and verbal communication
• Strong analytical, conceptualisation and problem-solving skills
• Attention to details
• Keen interest in project management work
• Comfortable to work in a fast-paced and highly volatile environment that would require the ability to manage multiple priorities and stakeholders at the same time
• Self-driven and always ready to strive for improvement
• Good interpersonal skills and enjoy working with both internal and external stakeholders
• Have physical stamina to walk and stand long durations every day, and to withstand exposure to weather conditions
• Able and willing to work on weekends and public holidays, and to work in after-death environment

As part of the shortlisting process for this role, you may be required to complete a medical declaration and/or undergo further assessment.

To apply, please proceed to Career@Gov at:

https://sggovterp.wd102.myworkdayjobs.com/PublicServiceCareers/job/NEA-CHOA-CHU-KANG-CEMETERY-AND-COLUMBARIUM/Manager_JR-10000023449