Business Function
Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

Responsibilities

• Perform record creation and system updating in Bank's operating systems relating to Secured Loans.
• Process documentation check, loan servicing activities, loan redemption, fee payments & collection relating to Secured Loans.
• Prepare instructions, payment, advices & notification letters to customers/law firm
• Perform reconciliation of General ledger accounts, transactions & documents
• Review & update system reports on daily, weekly and monthly basis.
• Handle filing of source reports & media and arranging for archival.
• Handle customer / lawyer's enquiries
• Manage adhoc project assigned by Team Manager, UAT, system enhancement etc
• Ensure all requests are processed within specified Service standard, timely and accurately. Ensure high quality level in services delivery
• To highlight any discrepancy / deviation to the Team Manager/ Supervisor.
• Support the Team Manager/Supervisor to ensure the smooth operation of the team /department
• Assist team Manager / supervisor by providing ideas/initiatives in improving the existing workflow and identify operational risks and implement measures to address / mitigate the risk

Requirements

• Minimum 2 years of relevant experience in financial institutions,with either Credit Operations or Secured Loans knowledge
• Good organizational skills and meticulous with eyes for details
• Sound knowledge of consumer banking products/services and respective end-to-end operation workflows for best in class services delivery
• Good understanding of operational risks.
• Strong articulation of knowledge to stakeholders
• Proficient in Microsoft office especially Microsoft Word and Excel

Apply now

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.