As the Change Communications Manager, you will create, implement and oversee change communication programmes for key initiatives in Student and Academic Services Department (SASD) and others where applicable in NTU.

Responsibilities

• Develop and implement change communication plans targeted at NTU staff and students in relation to the university's key student-related initiatives and other relevant projects like enhancement of student intranet.
• Develop content and direct creative execution to provide a consistent, targeted, and impactful change communication messages.
• Work collaboratively with the key stakeholders on change communication matters like presentations, communication materials etc.
• Build and maintain solid partnerships with internal NTU stakeholders to better develop, coordinate, direct, and facilitate strategic change management and communications designed to meet business goals.
• Design campaigns to target specific audiences, placing an emphasis and discipline on campaign performance to help with recommendations for future programmes.
• Lead on website content for student intranet related to Student Management System (SMS) and Student and Academic Services Department (SASD) related matters including NTU Education.
• Contribute ideas for new programmes, researching and recommending innovative branding techniques.
• Research and understand key business challenges, stakeholder behaviour, target audiences, competitive activity that impacts programmes within the business and assigned departments.
• Identify and present opportunities for consistency in messaging and user experience across channels including physical signage, digital platforms, and printed materials.
• Stay informed of developments in the field of marketing and communications within the education industry to foster ideas and innovation.
• Design and deliver differentiated communication messages for stakeholder groups identified for Target Operating Model (for student and academic services).

Requirements

• Minimal 8 years in strategic communication, project communication or equivalent, in large organisation.
• Minimal 8 years in change management with the ability to effectively communicate and facilitate organisational change initiatives.
• Strong, versatile copywriting skills to create engaging and impactful content across various channels.
• Proactive approach in resolving problems and issues as they arise.
• Critical thinking abilities coupled with excellence in crafting clear and concise messaging.
• Good organisational, planning, and coordination skills to manage multiple projects effectively.
• Ability to multi-task and re-prioritise as needed.
• Desire to take full ownership of assigned projects and can work independently.
• Ability to manage multiple projects simultaneously ensuring deadlines and objectives are met.
• Possesses a sense of urgency; is self-motivated and meticulous attention to detail.
• Strong interpersonal skills and ability to build collaborative relationships,
• Good verbal presentation and written skills, group dynamic, and facilitation skills for engaging communication.
• Working knowledge of Microsoft Office and web content management systems experience.
• Driven to achieve goals and deliver high-quality outcomes with a focus on measurable results.
• Eagerness to seek out new knowledge, skills, and experiences to enhance professional growth and development.
• Demonstrated ability to collaborate effectively with colleagues and contribute to a positive team dynamic.
• Willingness to embrace change and adjust to evolving priorities or circumstances.

Hiring Institution: NTU