Student wellbeing and support is a top priority and a key foundation for NTU Education 2025. It enables NTU students to thrive and flourish in their educational journey. As a counsellor in NTU, you will play a crucial role to enable NTU to fulfil its mission for student wellbeing and support. As a team member of the University Counselling Centre, you will provide counselling for undergraduate and graduate students and engage with various internal and external stakeholders to promote a NTU campus community approach to mental health.

Responsibilities:

Counselling and case management and consultation

• Provide professional counselling services to NTU undergraduate and graduate students.
• Provide consultation to staff, family members, and peers on concerns they have regarding a student and provide case management support, especially for students at-risk.
• Document and maintain proper clinical records in accordance with policies and procedures of the University Counselling Centre.

Psychological critical incident management

• Provide consultation and psychological critical incident management to suicidal or severely distressed students and staff, and where needed, in getting immediate treatment for such students/staff through working closely with various stakeholders (e.g. Support and Care Team, Associate/Assistant Chairs and Student Care Managers of Schools, Faculty-in-Residence, Campus Security, Office of Human Resource, NIE Wellness Centre, etc.).

Community approach to case management

• Work collaboratively with and make recommendations to schools, student service offices, Halls of Residence, etc. to facilitate a campus community approach towards managing students with complex/severe mental health issues.
• Work in inter-disciplinary teams (e.g. Educational/Clinical/ Counselling Psychologist, Counsellor) to provide evidence-based psychotherapeutic interventions/treatment to students with complex/severe mental health issues and/or co-morbid issues (e.g. Special Education Needs and mental health issues).
• Liaise with other professionals (e.g. psychiatrists, doctors) and Social Service Agencies to mobilise community resources to provide care and support for the students.
• Refer and/or recommend external service interventions (e.g. family therapy) as part of the student's overall treatment plan.
• Conduct training on a range of mental health issues and evidence-based intervention strategies for staff.

Strategic support in University Counselling Centre (UCC)/University Wellbeing Office (UWO)

• Evaluate and/or develop service provisions for students and provide clinical updates/feedback to UCC.
• Provide strategic support to team lead and Head, UCC in the overall provision of UCC services.
• Maintain and submit statistical data and/or related reports to Head, UCC as and when required.
• Implement/organize and/or participate in initiatives and programmes under UCC and/or UWO.
• Perform additional duties as assigned by Head, UCC or Director, UWO

Administrative support in University Counselling Centre (UCC)

• Oversee the daily operations of UCC and Satellite Counselling in Schools (SOAR), ensuring efficient and effective functioning.
• Monitor and manage UCC's facilities and equipment, and work with Executive (Care and Counselling) to ensure proper maintenance and addressing any issues or repairs.
• Collaborate with external vendors and service providers to procure necessary supplies, equipment, and services for UCC and SCS.
• Prepare and maintain accurate records, reports and documentation related to UCC and SOAR operations, and budget.
• Coordinate with University Wellbeing Office (UWO) to manage UCC's budget, monitor expenses and ensure financial compliance

Requirements:

• Graduate qualification in counselling, counselling psychology or clinical psychology.
• Preferably a registered counsellor with the Singapore Association for Counselling (SAC) or a registered psychologist with the Singapore Psychological Society (SPS).
• About 3-4 years of professional counselling experience and competent in case management and critical incident management.
• Proficient in professional counselling approaches and tools to help clients with diverse issues and conditions
• Experience in working with young adults, preferable in a university setting
• Experience in working in a multi-disciplinary team and conducting Continual Professional Development training for staff is advantageous.
• Experience in operations management, preferable in education or counselling environment.
• Strong attention to details and commitment to maintaining accuracy in all operational aspects.
• Strong organisational and multitasking skills, with the ability to prioritise and manage multiple tasks and responsibilities.
• Possess professional values that are in line with the Code of Ethics of SAC or SPS.
• Possess good interpersonal and communication skills
• Proficient in IT skills (e.g. Microsoft 365, use of Apps, appointment booking systems, case management systems)

Hiring Institution: NTU