NTU is a world-class research-intensive university located in Singapore, consistently ranked among the top universities in Asia and the world. We are home to over 33,000 students and 10,000 staff, offering a vibrant and dynamic work environment for individuals seeking to advance their careers.

We are seeking an experienced and motivated Specialist, IT Operations (Audio Visual) to join our dynamic team in the Centre of IT Services (CITS). The incumbent will be responsible for overseeing all IT needs for faculty, staff and researchers in the Nanyang Business School (NBS), while ensuring compliance with CITS' IT policies. If you have the required skills and experience and are excited about this opportunity, we invite you to submit your application today!

Responsibilities:

Run infrastructure/system operations in School (NBS IT).

• Ensure that all programme and department operations run seamlessly.
• Manage the implementation of infrastructure changes and maintenance routines as agreed upon.
• Contribute to the design and implementation of infrastructure replacement plans.
• Assist various programmes in the school to streamline, digitize, and automate work processes for a best possible infrastructure to support the teaching needs of students and faculty.

Maintain service level agreements and service improvements, and other areas.

• Maintain service-level objectives and targets, monitoring these objectives to ensure that requirements are met or exceeded.
• Maintain client satisfaction metrics and service procedures, constantly reviewing and analyzing these metrics to propose recommendations to improve performance and client satisfaction.

Requirements:

• Diploma in Information Technology or equivalent certification in a related domain.
• Minimum 2 years of relevant and related working experience in AV field.
• Familiarity with the design and infrastructure of AV equipment and technology.
• Proficient in problem diagnostics and resolution, with the ability to work autonomously.
• Administering, deploying, configuring, and installing software/hardware, and development projects.
• In-depth knowledge of Mac and Windows operating systems.
• Demonstrated decision-making and problem-solving skills.
• Is detail-oriented and capable of multi-tasking.
• Possess good verbal and written communication skills for effective collaboration with stakeholders at various levels in the organization.
• Serve as the functional subject expert for the systems that he / she will be handling.
• Possess good teamwork and interpersonal skills.

Hiring Institution: NTU