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Executive, One-stop
Job post no longer accepts applications
a month ago
Posted date
a month ago
Minimum level
OtherJob category
The Executive, One-Stop is at the forefront of addressing student enquiries through diverse channels including in-person interactions at the counter, emails, and hotline. This dynamic role requires extensive engagement with students and stakeholders to swiftly resolve queries and ensure a seamless experience. The position plays a pivotal role in elevating the overall student experience, fostering a positive and supportive environment.

  • Handles 2-3 portfolios within the One-Stop including matric card collection, lost and found processes, letter of certification and certificate handover processes.
  • Respond to student enquiries through diverse channels including in-person at counter and emails.
  • Covers phone duty when required.
  • Cultivate positive relationships with students and various stakeholders, ensuring a seamless resolution to student queries.
  • Provide exceptional customer service by proactively addressing concerns and offering comprehensive assistance.
  • Collaborate with cross-functional teams to enhance overall student satisfaction and contribute to a vibrant campus community.
  • Elevate our knowledge base by meticulously updating knowledge articles.
  • Upkeep the existing Standard Operating Procedures and proposes revision where required.
  • Propose process improvement through streamline or automation.
  • Schedule and participate in meetings with different stakeholders
  • Ad-hoc projects and tasks assigned.

  • Minimally Diploma in any discipline, preferably with prior experience in customer service
  • Proficient in Microsoft Office/other software
  • Genuine passion for delivering outstanding customer experiences, empathy, and a customer-centric mindset
  • Strong analytical and proactive problem-solving skills with a quick decision-making ability
  • Strong interpersonal skills for building positive relationships, effective collaboration, and a commitment to a strong teamwork
  • Flexibility to adapt to changing priorities, thrive in a dynamic environment, and handle multiple tasks
  • Efficient time management skills, prioritization, and meeting deadlines
  • Comfortable in navigating digital platforms including customer service software, CRM systems, and other systems used for transaction and operation
  • Maintaining a professional demeanor, commitment to confidentiality, and adherence to company policies

Hiring Institution: NTU
Related tags
Executive, One-stop
a month ago