Job Summary

Lead the daily operations of a wellness shop by managing staff, optimizing customer service, and maintaining inventory and safety standards to drive business excellence and client satisfaction.

Responsibilities

• Lead day-to-day shop operations by scheduling staff, managing appointments, and ensuring efficient customer flow to maximize operational effectiveness
• Recruit, train, and supervise therapists to build a skilled team that consistently meets defined quality and service standards
• Deliver exceptional customer service by resolving client complaints and implementing feedback-driven improvements to enhance satisfaction
• Manage inventory by monitoring stock levels, coordinating ordering, and tracking supplies to maintain uninterrupted service delivery
• Enforce health, safety, and hygiene protocols by training staff on sanitation procedures and overseeing equipment maintenance to ensure compliance

Preferred competencies and qualifications

• Experience in the wellness and related hospitality industry to effectively understand operational and client needs
• Ability to motivate and lead a team to achieve high-quality service outcomes
• Strong attention to detail to uphold cleanliness, safety, and service quality standards
• Passion for wellness and self-care to foster a positive and engaging environment
• Friendly and cheerful personality to enhance customer experience
• Flexibility to work on weekends and Public Holidays to support business demands