Assistant Store Manager
FURLA SINGAPORE PTE. LTD.
Duties and Responsibilities:
Sales
Customer Care & CRM
Product Knowledge
People Management
Communication
Visual Merchandising & Store Presentation
Customer Service & Training
Requirement:
Sales
- Create positive experiences for customers in store showcasing merchandise and driving conversion resulting in sales
- Drive sales through a variety of measures including Conversion rate, ATV and UPT
- Achieve personal sales targets and store sales targets
- Lead team to drive remote selling sales performance and complete social media product sharing tasks
- Commercial mindset, Passion for sales and outstanding customer service
- Clientele building, driving client repurchase rates and cross selling
- Offering after-sales service to build potential and current customer relationships
- Facilitate off site pop-up sales event to achieve sales goal
Customer Care & CRM
- Welcome all customers ensuring a positive experience
- Build and foster genuine long-term relationships with our customers
- Process customer repairs with strong attention to detail and effective communication
- Assist/Support the resolution of any customer issues or complaints
- Actively contribute to the CRM system and meet CRM signup targets and other assigned tasks
- Facilitate in store events to drive brand awareness and customer satisfaction
Product Knowledge
- Become an expert across Products, Colours, Categories and Seasonal Collections
- Competently learn each 'season' merchandise, the 'collection' and 'pricing' to advise and educate customers and team members accurately
- Familiar with product functionality to be able to educate and demonstrate to customers
People Management
- Educate and support team members with training of key policies and procedures
- Coach and mentor sales associates
- Drive continuous improvement in the performance of each individual team member
- Identify opportunities for team members to improve their performance or behavior through positive and constructive feedback and coaching
- Ensure all team members uphold staff presentation and grooming standards at all times
- Support HR team with recruiting and interview for sales assistance
- Effectively plan staff shifts and leaves to ensure business operation continuity
Communication
- Communicate honestly and professionally with internal and external parties at all times
- Actively promote and maintain harmonious working relationships with all team members
- Promptly reply emails and messages to internal and external stakeholders
Visual Merchandising & Store Presentation
- Contribute to the store upkeep to ensure it presents beautifully and in-line with our VM Guidelines
- Continuously follow product presentation standards are maintained at all times
- Ensure the highest standards of housekeeping are met both on and off the sales floor based on VM guideline
- Ensure reserves are orderly and maintained to protect the product and enable efficient stock management
- Consistently communicate with VM manager to ensure VM standard is met
Customer Service & Training
- Be in charge of ordering and management of spare parts for SG retail store
- Assist Retail Director in facilitating training for store staff and providing staff coaching to enhance service performance
- Provide ongoing feedback to Retail Director on the performance/progress of individual team members
Requirement:
- At least 5 years' experience within the Retail industry in a similar position with minimum 2 years' experience in supervisory level
- Demonstrated experience working towards sales targets and KPIs
- Familiar with premium and luxury sales is advantageous
- Client focused and enjoy building strong relationships
- Polished presentation with exceptional communication skills
- Positive team player who thrives on achieving team goals
- Ability to multi-task and work towards deadlines
- Contributes to a positive work environment
- Multilingual is advantageous
- Commercial awareness of the latest luxury fashion trends
- Less experiences will be considered as Store Supervisor
JOB SUMMARY
Assistant Store Manager
FURLA SINGAPORE PTE. LTD.
Singapore
2 days ago
N/A
Full-time
Assistant Store Manager