JOB DETAILS

• Full-time

• 28-40 hours per week

• Shift-based schedule (must be comfortable with rotating shifts)

• Salary: From $4,000/month (negotiable based on experience)

• 1.5x overtime pay in accordance with MOM regulations

KEY RESPONSIBILITIES

• Oversee daily clinic operations and ensure smooth workflows

• Maintain day to day operations of clinic - including attending to inquiries, answering phone calls, registration, dispensing and collection of payment, assisting in clinical procedures.

• Lead and supervise clinic assistants and support staff

• Manage patient service standards and service recovery

• Handle rostering, manpower planning and shift scheduling

• Ensure compliance with MOH regulations and clinic SOPs

• Inventory management, vendor liaison, and procurement

• Oversee billing, claims submission and reconciliation

• Support implementation of digital health systems and telemedicine services

• Drive process improvement and operational efficiency

• Assist in business development initiatives as clinic expands

REQUIREMENTS

• Willing to work shifts

• Comfortable learning new systems and workflows

• Passionate about patient care

• Able to work in a team

• Strong digital literacy (clinic systems, basic IT troubleshooting)

• Good command of spoken and written English

• Ability to speak Mandarin, Malay or Tamil is a bonus

• Independent, responsible and solutions-oriented

BENEFITS

• CPF contributions

• 13th month bonus

• Up to 14 days annual leave (negotiable)

• 1.5x overtime pay as per MOM

• Taxi claims reimbursable for work ending after 10pm

• 40% staff discount on medications

• Free consultations

• Free annual health screening

• Flexible working hours (where operationally feasible)

• Partial work-from-home arrangements available

• On-the-job medical training

• Personal growth opportunities as the clinic expands including business courses, workshops on medical operations, etc.