The Centre Manager will oversee the day-to-day operations of the retail mall, ensuring efficient facility management, smooth tenant operations, and an exceptional visitor experience.

Key Responsibilities

Operational Management:

• Oversee daily operations of the mall, including facility management, maintenance, and regulatory compliance.
• Develop and implement operational policies and procedures to ensure efficiency and smooth mall operations.
• Monitor and manage operating expenses, maintain budgets, and ensure compliance with financial policies.
• Prepare periodic performance reports for management.

Facilities & Services Oversight

• Manage and maintain M&E systems, security systems, housekeeping, landscaping, and other facility services.
• Plan and implement preventive maintenance works and oversee repair/rectification activities.
• Attend site inspections, supervise contractors,and ensure maintenance, renovation, or improvement works meet specifications.
• Monitor service provider performance and ensure compliance with agreed service levels, schedules, and quality standards

Tenant & Stakeholder Coordination:

• Coordinate with tenants on handover/takeover, reinstatement, fit-out, and renovation works, ensuring compliance with building regulations and specifications.
• Attend to tenant feedback, maintaining positive landlord-tenant relationships.
• Support tenant and operational needs, ensuring timely resolution of issues.
• Coordination asset improvement works, A&A projects, and defect rectification.
• Collaborate with Marketing colleagues for onsite logistics need to execute mall promotions, events, and campaigns.
• Ensure safety, security, and emergency response protocols are implemented and maintained.

Marketing Oversight:

• Act as the on-site brand steward to ensure all corporate-initiated marketing materials within the property are properly displayed
• Conduct regular checks to ensure marketing installations remain in good condition and are aligned with the property and brand standards
• Provide on-the-ground operational feedback to 8M in a timely manner on any issues from deployed marketing campaigns or events such as wear and tear, unauthorised marketing materials, and any issues potentially impacting safety

Other Responsibilities:

• Perform any other tasks assigned by immediate supervisor or management.

Job Requirements

• Bachelor's Degree in Property Management, Facilities Management, or a related field.
• Minimum 5 years of professional experience in Facilities Management or Operations Management, preferably with a strong background in mall management.

Skills & Competencies:

• Excellent organizational, analytical, and report-writing skills.
• Strong interpersonal and communication abilities, capable of engaging effectively with all stakeholders.
• Hands-on, resourceful, and solution-oriented approach to problem-solving.
• Committed to operational excellence and demonstrates strong perseverance.
• Team-oriented, with the ability to drive collaboration and motivate teams.