About THIB
At TH Insurance Brokers (THIB), we provide personalized and reliable insurance solutions while delivering proactive risk guidance to our clients. Our people-first culture values putting both our clients and our people at the heart of everything we do - fostering a culture built on trust, collaboration, and continuous learning. You'll join a supportive team where hands-on training and growth opportunities are part of how we help you succeed. As an Office Manager, you'll play a pivotal role in ensuring smooth operations, compliance adherence, and a seamless experience for both clients and colleagues.

Your Role
The Office Manager ensures smooth operations, compliance adherence, and supports HR and marketing initiatives. You'll coordinate administrative workflows, assist with regulatory matters, and contribute to HR and branding projects, enabling the team to deliver seamless client service.

Key Responsibilities

• Manage daily office operations, including reception, phone calls, emails, client inquiries, and calendar scheduling for directors.
• Oversee administrative workflows, ensuring timely processing of insurance policies, endorsements, and documents.
• Provide support in adherence of internal policies and regulatory compliance requirements; assist with audits and documentation.
• Support the hiring process, including posting job ads, coordinating interviews, and onboarding new staff.
• Assist with HR-related projects, staff engagement initiatives, and training coordination.
• Contribute to marketing and branding projects, such as client communications, social media content, or promotional campaigns.
• Coordinate office supplies, equipment, and vendor relationships.
• Identify opportunities to improve operational efficiency, compliance processes, andinternal workflows.
• Assist management with reporting, scheduling, and special projects as needed.

Key Requirements

• Proven experience in office management, administration, or operations support-preferably in insurance or financial services sector.
• Basic knowledge of insurance regulatory and compliance requirements would be an advantage or willingness to acquire the relevant knowledge.
• Strong organizational and multitasking abilities, with meticulous attention to detail.
• Excellent communication skills, both written and verbal.
• Proficient in Microsoft Office and comfortable with digital office systems.
• Proactive, solution-oriented, and able to work independently in a fast-paced environment.
• Professional and able to handle confidential information with discretion.