Company Overview / Employee Value Proposition

At Zest Clinic, we believe true beauty comes from within. Our clinic serves as a sanctuary where medical science and aesthetics converge, providing cutting-edge treatments and personalized care. We are committed to innovation and safety, offering a range of services designed to enhance your beauty. From advanced skincare solutions to transformative non-surgical procedures, our holistic approach also incorporates predictive and preventive medicine for your overall well-being. Each treatment is meticulously tailored to meet your unique health and beauty goals.

Job Summary

The Clinic Manager is accountable for the overall operational excellence, financial performance, regulatory compliance, staff leadership, and patient experience at Zest Clinic. This role ensures the clinic runs efficiently, profitably, and in alignment with Zest Clinic's brand promise of high-quality, patient-centered care. The Clinic Manager serves as the key operational leader, bridging clinical teams, administrative staff, and management to drive sustainable growth and service excellence.

Responsibilities

• Lead day-to-day clinic operations to coordinate patient journeys and ensure seamless service delivery
• Support doctors in clinical service delivery by coordinating consultations and treatment procedures
• Monitor and manage appointment schedules to achieve timely patient service and operational efficiency
• Ensure clinic operations comply with MOH guidelines and Company policies to maintain regulatory standards
• Deliver consistent, professional, and courteous patient service to uphold high-quality care standards
• Identify and implement process improvements to enhance service outcomes and operational productivity
• Manage patient feedback and complaints promptly to facilitate effective service recovery
• Provide guidance to staff on incident management and uphold service standards across the clinic
• Assist doctors during consultations, examinations, and aesthetic treatments to support clinical workflows
• Oversee patient transitions within the clinic to ensure smooth movement through treatment stages
• Maintain accurate clinical records and ensure a clean, safe, and compliant clinical environment
• Develop and refine operational workflows to improve service delivery experience and clinic efficiency
• Support sales planning by following up with patients, coordinating appointments, and converting leads
• Collaborate with management and marketing agencies to drive lead generation and review campaign effectiveness
• Allocate staff resources to maintain adequate clinic coverage and optimize manpower efficiency
• Assist in recruitment, training, and ongoing coaching of consultants, therapists, and new joiners to build team capability
• Manage clinic resources by monitoring inventory, replenishing stock, and maintaining accurate records
• Support budgeting and cost control initiatives related to clinic operations
• Perform additional duties as assigned by supervisors or management, adhering to Company policies and acting in the Company's best interests

Skills & Competencies

• Strong operational coordination skills to manage clinic flow, schedules, and daily activities.
• Sound understanding of patient service standards, clinical support processes, and compliance requirements.
• Ability to guide, coach, and support clinic staff in service delivery and operational execution.
• Strong leadership and people management skills.
• Excellent communication and conflict resolution abilities
• Highly organized, detail-oriented, and proactive
• Customer-centric mindset.
• Ability to thrive in a fast-paced healthcare environment
• Proficiency in clinic management systems and MS Office/Google Workspace
• A team player and ability to shape a cohesive team culture