Company Overview / Employee Value Proposition

Fine Dining Japanese Restaurant with an ambience to dine in an authentic feel of Japanese Culture located at the North.

Job Summary

The Restaurant Manager leads the team to deliver exceptional customer service and drives the efficient, profitable operation of the restaurant.

Responsibilities

• Lead restaurant operations to achieve efficient workflow and profitability
• Drive team performance by communicating KPIs on sales, service, and food quality to enhance collective achievement
• Develop and implement marketing and promotional strategies to increase customer engagement and revenue
• Maintain up-to-date knowledge of industry trends, competitor activities, and regulatory requirements to inform operational decisions
• Collaborate closely with the head chef to develop menus, specials, and promotions that meet guest preferences
• Communicate guest requirements effectively to the kitchen team to ensure seamless service delivery
• Ensure compliance with licensing, hygiene, health, and safety legislation and guidelines to maintain operational standards
• Oversee inventory management and ordering processes to maintain adequate supply levels and control costs
• Respond promptly and professionally to customer compliments and complaints to uphold customer satisfaction
• Manage administrative tasks including daily mails, guest reports, staff rosters, and operational reporting with accuracy and timeliness
• Identify training needs and proactively facilitate employee development, including mandatory training such as Basic Food Hygiene and Safety
• Provide hands-on assistance to kitchen staff as needed to support smooth kitchen operations

Required competencies and certifications

• Basic Hygiene Certification

Preferred competencies and qualifications

• Passion for Japanese food and restaurant management
• Ability to lead a team effectively in a fast-paced, demanding environment
• Exceptional customer service skills demonstrated through team leadership and guest interactions
• Excellent interpersonal skills to foster positive team dynamics and customer relations
• Minimum 3 years of working experience in a Japanese restaurant environment