Work Location: Raffles Place, MYP Centre.
Monday to Friday ONLY.

Key Aims
• Ensure local delivery of all day to day facilities and services at the site, ensuring cost, quality, and
compliance metrics are achieved by Sodexo
• Responsible for relationship management with Client senior managers and business leaders to ensure
services support and facilitate the full range of business operations
• Deliver profitable services against a backdrop of high expectation for a brand new, high profile
headquarters facility; drive quality and integrity of the services while supporting the achievement of
the contract's financial objectives; effectively manage multiple client stakeholders with different
priorities
• Identify opportunities for innovation and growth within an environment that can be changeable and
has conflicting priorities from different stakeholder groups.
• Lead a site level operations in multiple service lines and from within third party suppliers and drive
the team to deliver site objectives
• Drive the quality and integrity of the services provided whilst supporting the achievement of the
contract financial objectives
• Effectively engage and influence key stakeholders from within client and Sodexo

Principle Duties and Responsibilities:
• Lead a site operations team including key stakeholders, business partners, and contract partners and
supervise day-to-day operations
• Provide guidance, drive, support, and goals for the designated service category teams accountable
for delivering services to the site and effectively plan and manage team deployment and task allocation
• Track and monitor performance metrics and indicators for the site
• Deploy compliance processes and identify / escalate operational risks to governance teams
• Maintain ethics and compliance values even when potential risk exists; for both Sodexo and the Client
• Be fully responsible for the services, infrastructure and project delivery across the site
• Establish and develop key relationships with Client senior management and the service providers to
enable successful delivery of cost savings and service level agreements
• Participate in contract governance forums
• Ensure undisrupted delivery of all facility operations to the business through internal and contract
resources
• Financial management of site Target budget including core variable budget and discrete budget, whilst
maintaining Sodexo P&L
• Payment follow-up with client finance department SPOC in liaison with Sodexo regional and country
finance team.
• Drive operational excellence and therefore an efficient operating model in order to minimize the overall
operating cost of the facility, including managing costs and inventory efficiently and effectively
• Ensure compliance with Sodexo's, the Client's, and statutory regulations regarding safety, health &
safety, and equal opportunities
• Ensure that in-house training and staff development is effectively carried out in accordance with the
training and development plan
• Understand contractual obligations and meet client expectations under the agreement
• Prepare monthly/quarterly/year-end reporting to ensure promptness and accuracy
• On a daily basis, report to the Contract Manager regarding qualitative and quantitative matters of your
scope
• Maintain close communication with others departments to ensure smooth operations
• Adhere to occupational health, compliance and safety & injury management regulations
• Drive Team Management and development for overall site team.
• Manages and supervises facilities personnel including hiring, promotions, and recognition, discipline
and personnel terminations. Responsible for completion of required documentation and forms.
Key Result Areas:
• Have thorough understanding of the contract and ensure that the contractual obligations are delivered and
meet Customer Satisfaction expectation
• Work closely with Customer, peers and subordinates to foster close working relationship
• Provides leadership to site team to ensure operational excellence is continually achieved
• Staff development and training to improve productivity & competencies
• Role out the branding policy and follow as per specification
• The timely preparation and submission of payroll and notice of change forms.
• Responsible and adherence to all Safety, Health and Environment Procedures and Re[porting
• Customer retention and to participate in contract renewal.
• Staff training and retention
• Ensure all billing on time (Base and Ad-hoc works)
• Acquire more Ad-hoc works on site to increase business volume.
• Meeting projected gross margin targets