Shared Services Center Project Manager - HR Technology & Automation

Role Overview

We are seeking a mid-senior level Project Manager to lead end-to-end implementation of HR and Shared Services solutions, with a strong focus on business analysis, gap analysis, process optimisation, and technology-driven automation. This role bridges HR operations and technology by identifying improvement opportunities, recommending solutions, and ensuring successful implementation and adoption.

Key Responsibilities

• Lead the planning, execution, monitoring and delivery of HR technology and shared services projects from initiation to go-live.
• Act as the primary project manager to assist in define scope, objectives, timelines, deliverables, and success criteria.
• Conduct gap analysis between current HR workflows/processes and desired future state to identify inefficiencies, control gaps, and automation opportunities.
• Perform business process analysis across HR functions (e.g., recruitment, onboarding, payroll workflows, employee lifecycle) to understand operational pain points.
• Translate business needs into functional requirements, process maps and solution designs.
• Recommend technology and automation solutions (workflow tools, system enhancements, integrations) to improve efficiency and data accuracy.
• Work closely with stakeholders to optimise and enhance the QuickHR HRMS platform and related systems.
• Facilitate stakeholder workshops, requirement sessions and solution walkthroughs.
• Manage project risks, issues, dependencies and change control processes.
• Coordinate cross-functional teams including HR, IT, operations, and vendors where required.
• Support change management, communication, training and adoption of new processes/systems.
• Track project KPIs and report progress to management.
• Maintain documentation such as:

1. Business Requirement Documents (BRD)
2. Gap analysis reports
3. Process flow diagrams
4. Test scripts and user guides

Required Qualifications

• Bachelors degree in Business, HR, Information Systems or related field.
• ~5-10+ years of experience in project management and business analysis.
• Proven experience in HR workflow transformation, shared services, or HRIS-related projects.
• Strong experience in: Gap analysis, Requirements gathering, Process mapping, Solution evaluation
• Understanding of core HR operational processes.
• Knowledge of automation tools, RPA, or workflow solutions.
• Experience delivering technology-enabled process improvements.
• Strong stakeholder engagement and communication skills.
• Ability to work independently as an individual contributor while influencing multiple functions.