Primary Role

Assist in overseeing daily housekeeping operations, ensuring the highest standards of cleanliness, hygiene, and guest satisfaction across the hotel. Support the Executive Housekeeper in leading and motivating the housekeeping team, coordinating with other departments, and maintaining service excellence in line with brand standards.

Responsibilities

• Maintain and enforce cleanliness standards in guest rooms, public areas, and back-of-house spaces.
• Conduct regular inspections to ensure quality and service consistency.
• Carry out daily checks of VIP and VVIP rooms to guarantee service excellence.
• Respond promptly to guest requests and complaints, ensuring quick resolution.
• Actively seek guest feedback and implement improvements.
• Oversee Lost & Found procedures and maintain accurate records.
• Monitor productivity statistics and highlight achievements or challenges.
• Assist in budget preparation for housekeeping, linen, and uniforms.
• Handle purchasing, stock control, and ensure adequate supplies are available.
• Implement cost-saving measures by reducing wastage and breakage.
• Manage staff schedules, attendance, and leave planning in line with hotel business needs.
• Supervise and lead the housekeeping team with a visible, hands-on approach.
• Provide coaching, training, and performance evaluations to staff.
• Foster teamwork, morale, and a positive work environment.
• Conduct regular training sessions and induction programs for new staff.
• Identify training needs and work with the Executive Housekeeper to develop annual training plans.
• Ensure staff adhere to grooming, hygiene, and safety standards.
• Prepare daily, weekly, and monthly housekeeping reports.
• Participate in fire drills, emergency response training, and health & safety programs.
• Promote environmental awareness through recycling, energy, and water conservation.

Requirements

• Minimum 3-5 years of housekeeping experience, with at least 1-2 years in a supervisory or assistant managerial role.
• Strong knowledge of housekeeping operations, cleaning standards, chemicals, and equipment usage.
• Strong leadership and communication skills with the ability to motivate and guide a team.
• Ability to plan, organize, and coordinate work efficiently in a fast-paced environment.
• Strong attention to detail with a commitment to maintaining high cleanliness and service standards.