HOUSEKEEPING MANAGER
MDI FORTUNE PTE. LTD.
- Oversee the planning and scheduling of the Housekeepers.
- Ensure work orders and requests are carried out promptly and efficiently.
- Investigate and follow up on feedback regarding housekeeping services.
- Handle guest feedback and resolving it to ensure guest satisfaction.
- Perform routine inspections of all check out rooms and spot checks of all occupied rooms.
- Take charge of assigned areas and ensure housekeeping services are in line with the established standards.
- Report and follow up on any maintenance defects or other issues.
- Schedule and supervise deep cleaning and any other projects.
- Manage and train Room Attendants and other Team Members to ensure their performance is to the standards required.
- Review department training manuals/plans and specific operating procedures to ensure maximum standards and efficiencies are achieved and maintained.
- Ensure training plans in place match the needs of Team Members with a wide range of skills languages and cultures and that the housekeeping team is well trained and knowledgeable in all aspects of standards/service delivery to ensure guests expectations are in turn having a positive impact on guest feedback.
- Monitor housekeeping procedures that provide for the health and safety of team members and Guests, such as lost & found, key control, safety and environmental procedures.
- Work effectively with team members to address cultural and or work environment issues so as to positively affect team member and guest experience.
- Be aware of duty of care to occupational health and safety legislation, policies and procedures and initiate action to correct potential hazardous situation.
- Ensure guest rooms and public areas are maintained in accordance with policies, standards and guidelines.
- Ensure a clean, safe and pleasing environment for all Guest and Team Members.
- Establish and maintain standard operating procedures (SOP) for housekeeping and develop new procedures to increase efficiency.
- To manage inventories related to housekeeping and room amenities.
- Perform any other ad-hoc assignments as assigned from time to time.
JOB SUMMARY
HOUSEKEEPING MANAGER
MDI FORTUNE PTE. LTD.
Singapore
22 days ago
N/A
Full-time
HOUSEKEEPING MANAGER