KEY RESPONSIBILITIES:
Product Strategy & Vision:
• Engage agency Product Owner to establish clear product vision and requirements
• Collaborate with business partners to define product vision/mission and obtain stakeholder buy-in
• Define product go-to-market strategy and execute with relevant partners
• Develop product outreach and promotion strategies
• Maintain strategic roadmaps aligned with organizational objectives

Product Development & Management:
• Design, test, and iterate through experiments to improve user journey
• Manage product budget (expenditure monitoring, cashflow management, securing funding)
• Develop workplan with product team and provide sufficient resources
• Procure software, hardware, and ICT professional services as needed
• Oversee product releases and deployment coordination
Product Operations & Maintenance:
• Monitor product performance metrics and system health indicators
• Coordinate ongoing maintenance activities and system updates
• Manage product lifecycle including feature deprecation and retirement
• Establish and maintain service level agreements with stakeholders
• Oversee incident response and resolution processes for product issues
• Implement continuous improvement processes based on operational feedback
• Manage vendor relationships for ongoing support and maintenance services
• Ensure product documentation is current and accessible to relevant teams

User Research & Analytics:
• Conduct user studies to understand needs and problems
• Analyze data to uncover usage patterns for product decisions
• Research industry for complementary and competing solutions
• Create data-driven analytics and insights for decision-making
• Monitor user satisfaction and engagement metrics Cross-functional Coordination:
• Translate product strategy into technical, actionable plans for business and vendor teams
• Coordinate efforts across marketing, legal, and finance functions
• Co-create budget papers with Product Owner to seek development resources
• Run efficient meetings and maintain stakeholder communication
• Formulate strong proposals by evaluating pros and cons of different solutions and provide compelling justifications
• Consider how services could be delivered for different user segments and prioritise feature development Growth & Compliance:
• Drive user adoption and growth through engagement and feature expansion
• Maintain network with user agencies and government product teams
• Ensure products meet security/performance requirements (SSAT, VAPT, Performance Testing)
• Adhere to compliance requirements and audits (IM, AGO, QMS)
• Participate in engagements to raise product awareness

MANDATORY REQUIREMENTS:
Education & Experience:
• Degree in Computer Science, Information Technology, Engineering or related field
• Minimum 8 years relevant experience in product management
• Prior experience in IT business analysis, application solution design and testing
• Experience working directly with engineers, designers, and product teams
• Proven track record of delivering successful products from scratch
• Experience in product operations and maintenance activities

Technical Skills:
• Strong product and project management capabilities
• Proficiency in modern product development practices (Agile, Cloud, Design Thinking)
• Strong analytical, conceptualization and problem-solving skills
• Budget management and resource planning experience
• Understanding of system monitoring and operational excellence practices

Personal Qualities:
• Action-oriented mindset with innovation focus
• Growth mindset and continuous learning attitude
• Strong sense of ownership and accountability
• Excellent communication and stakeholder management skills
• Ability to balance innovation with operational stability

Preferred Qualifications:
• Government sector experience
• Healthcare industry knowledge
• Digital transformation background
• Experience with public health or communicable disease systems
• DevOps or Site Reliability Engineering exposure
• Experience with cloud platforms and modern infrastructure