Overall Job Objectives:

We are looking for highly motivated and passionate individuals to provide warm, friendly, and exceptional food & beverage service within INITIA Group's F&B brands. He/She will assist the Outlet In-Charge in driving outlet sales while delivering excellent service to ensure customer satisfaction.

Core Responsibilities:

• Host and greet guests in a warm and friendly manner.
• Be well-versed with the outlet's products and services and actively promote or upsell items when appropriate.
• Provide a high standard of service through attentive and engaging guest interaction.
• Adhere to all operational procedures and suggest improvements for service efficiency.
• Maintain proper grooming and represent the brand professionally.
• Understand and operate POS/ordering systems to ensure smooth service.
• Address guest concerns promptly and escalate issues to the immediate superior for quick resolution.
• Assist the Outlet In-Charge in promoting specific menu items or services.

Job Specifications:

• No prior experience required - fresh entrants are welcome to apply!
• With Good communication skills
• Able to work independently and demonstrate positive energy.
• Friendly, outgoing, and dedicated to delivering outstanding customer service.
• Flexibility to work shifts, including weekends and public holidays, based on business needs.

Key Deliverables:

• Greet and host guests warmly while ensuring exceptional customer service and satisfaction.
• Be knowledgeable about the outlet's products/services and assist in promoting and upselling them.
• Maintain smooth operations by adhering to procedures and handling POS/ordering systems effectively.
• Escalate guest issues to superiors promptly and suggest service improvements where possible.
• Represent the brand with professional grooming and positive interaction.

Benefits of the role:

• Monthly variable sales incentive
• Annual completion bonus of 1 month salary (For Full-time if applicable)
• Medical coverage (For Full-time if applicable)
• Group discount (Dining & Salon)
• T⁠raining & Career Growth
• Opportunity to cross-rain at Overseas Outlets

INITIA GROUP is the biggest brand concept leader in Singapore & Malaysia. We have been in the beauty and F&B industry for years and are now in Art, Retail, and Photo Studios. We are a fast-paced growing company, bringing all unique and on-trend concepts. We have a lot of expansions going on and we need additional talents in our growing family.

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If you're excited about our company's vision for this position and want to start the path of becoming one of our future leaders, we'd like to hear from you.

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APPLY NOW!