Job Description

• Attend to enquiries from telephone calls, emails and walk-in visitors and redirect to appropriate staff to manage where necessary

• Packing of food rations, taking charge donation-in-kind inventory

• Reply to routine letters without supervision

• Maintain department housekeeping, confidentiality, privacy and safety standards

• Participate in projects that improve the work processes in the department

• Assist social workers in organizing projects and collaborating with external agencies for internal/external projects

• Writing of meeting minutes

• Gather monthly statistics and assist with research data collection

• Conduct intakes, gather social information and do preliminary investigation on beneficiary's needs to facilitate intervention by Social Worker.

• Management on Category 1 and 2 cases (straight forward)

• Participate in corporate events as assigned

• Perform any other duties assigned by Supervisor / Head of Department

Requirements

• Diploma in Social Sciences (Social Work) / WSQ Diploma in Community and Social Services

• Preferably with minimum 1 to 2 years of direct practice experience

• Must be proficient in spoken and written English, and also effectively bilingual in a mother tongue language

• Must be proficient in MS Word, Excel and Powerpoint

• Possess pleasant disposition with good interpersonal and communication skills

• Cooperate with key social workers and team members to deliver social work outcomes

• An independent team player who has empathy and a strong desire to help families, is non-judgemental and must have good listening and communication skills