Job Summary
We are looking for a proactive and detail-oriented Sales Operations &Office Manager to oversee the full order-to-delivery process and ensuresmooth daily office operations. This role supports the sales team, managescustomer service activities, and drives efficiency across our sales operations.

Key Responsibilities

Sales Operations

• Manage the end-to-end order process, ensuring accuracy and timely delivery.
• Handle escalated customer inquiries, complaints, and returns.
• Monitor order status, communicate updates, and maintain strong customer relationships.
• Identify process gaps and lead improvements to enhance order fulfilment efficiency.
• Work closely with sales, logistics, and inventory teams to resolve operational issues.

Customer Service &CRM

• Provide high-level customer support and ensure excellent service standards.
• Train and guide customer service team members.
• Build long-term relationships with customers to support repeat business.

Office Management

• Oversee daily office operations, supplies, equipment, and facilities.
• Coordinate with vendors for repairs, maintenance, and administrative needs.
• Ensure compliance with company policies and office procedures.

Communication &Coordination

• Act as a key liaison between sales, logistics, and other internal teams.
• Support the sales team in managing customer inquiries and operational follow-ups.

Job Requirements

Qualifications

• Diploma or Degree in Business Administration, Operations, Supply Chain, or related fields.
• Minimum 5-8 years' experience in sales operations, order management, or customer service.
• Experience in FMCG or distribution environment is an advantage.

Skills & Competencies

• Strong understanding of order processing and customer service workflows.
• Excellent communication and problem-solving skills.
• Proficient in Microsoft Office (Excel is a must); experience with ERP/CRM systems preferred.
• Able to multitask, prioritize, and work independently in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Personal Attributes

• Customer-focused mindset with a positive, proactive attitude.
• Team player who can work collaboratively across departments.
• Reliable, responsible, and able to maintain confidentiality when needed.