ECOMMERCE OPERATIONS MANAGER

Roles& Responsibilities

• Involved in campaign management, including planningof product promotion, product launches, product listing, campaign follow up etc

• Managing a team ofecommerce specialists including web designers, graphic artists, SEO experts,copywriters, and programmers

• Managing andgrowing an online store with multiple departments, including marketing, design,customer service, operations, fulfillment, and IT

• Determining whichproducts will be most successful based on competitor offerings and customerpreferences

• Managing allaspects of the company's ecommerce business including inventory, shipping,customer service issues, and taxes

• EDI or APIintegrations, new item setup, ongoing error handling & escalation to developerresources, etc.

• Assist to develop and implement demand generationplans to grow site revenue

• Liaise with Designer Team on artwork requirementsand monitor deadlines for completion

• Responsible for stock inventory accuracy and toaddress any discrepancy

• Assist Customer Relations department on productknowledge

• Generate analysis and sales reports on regular basis

• Logistic coordination when required

• Prepare and generate purchase orders, invoices andcoordinate logistics for B2B operations

• Other duties as assigned

• Flexibility tomanage a business that can operate 24/7/365

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Skills:

• Inventory management

• Customer service

• Data analysis

• Communication

• Operations managers

Requirements:

• Degree or above

• 5 + years of relevant work experience; within a similar eCommerce role
• Management experience in operations, preferable in Grocery retail, including positions of leadership.
• 1- 3 years of experience in working with or developing eCommerce operations systems.
• 1 -3 years experience working across eCommerce project launches and managing project roll-outs
• computer programming languages, website design and coding in Python, PHP, Linux,
• Effective interpersonal and communications skills (verbal and written)
• Proficient in Excel, PowerPoint
• Strong analytical skill
• Identify with company's corporate culture and obey the company's arrangements;
• Demonstrated ability to work in a fast-paced, "self-starter" environment.
• Team player with a positive 'can-do' attitude.
• Energetic and enthusiastic - has a sense of urgency.
• Ability to multi-task and meet simultaneous tight deadlines.
• Has the ability to thrive in a challenging environment where priorities often change.
• Passionate about the customer and all elements of the customer experience.
• Flexibility to manage a business that can operate 24/7/365
• A desire to continually learn, improve and go the extra mile
• An attitude of accountability and excellence.