Job Description

We are seeking an experienced and hands-on HR Manager to oversee the full spectrum of Human Resources functions for our Student Care Centres. Based at Headquarters and reporting directly to the Director, this role is critical in ensuring strong people governance, regulatory compliance, and staff capability across centre operations.

The Assistant HR Manager will work closely with Centre Supervisors and HQ teams to support manpower planning, staff welfare, training, and disciplinary management in a child-centric and highly regulated environment.

Key Responsibilities:

1. Full Spectrum HR & HQ Oversight

• \tOversee end-to-end HR functions including recruitment, payroll administration, compensation & benefits, performance management, and HR operations for Student Care Centres

• \tEnsure proper documentation, filing, and maintenance of employee personal files (P-files), staff declarations, and HR records in accordance with regulatory and audit requirements

2. Recruitment & Staffing (Centre Operations)

• \tManage end-to-end recruitment for centre-based roles including programme staff, relief staff, and HQ personnel

• \tBuild and maintain a reliable pool of relief and part-time staff to support operational continuity

• \tCreate, review, and maintain all job descriptions across Student Care Centres and HQ

• \tSupport manpower planning to ensure centres meet staffing ratios and operational requirements

3. Work Pass & Statutory Compliance

• \tManage application, renewal, and cancellation of work passes for foreign employees

• \tHandle statutory submissions including IR8A and IR21

• \tEnsure compliance with MOM regulations and employment legislation

4. Attendance, Leave & Payroll Administration

• \tAdminister staff attendance, leave, bonuses, and payroll-related matters

• \tSupport payroll accuracy for full-time, part-time, and relief staff

• \tEnsure timely submission of HR and payroll data to relevant internal and external stakeholders

5. Training, Development & Safeguarding

• \tCoordinate staff onboarding, orientation, and mandatory training

• \tSupport training and development initiatives relevant to student care operations, child safeguarding, and staff professionalism

• \tWork with management to identify development pathways, retention strategies, and succession planning for key roles

6. Employee Relations & Discipline

• \tHandle employee disciplinary matters in collaboration with Centre Supervisors and Department Heads

• \tAdvise on staff conduct, professionalism, and adherence to child-safeguarding and workplace policies

• \tProvide coaching and counselling support to staff and line managers as required

• \tSupport fair, consistent, and well-documented employee relations practices across centres

7. Insurance, Workplace Safety & Incident Management

• \tManage renewal and administration of medical insurance and work injury compensation insurance

• \tHandle workplace accident cases, including reporting, medical claims, and insurance claims

• \tSupport incident documentation and follow-up in collaboration with centre and HQ teams

8. HR Policies, Reporting & Strategic Planning

• \tDevelop, review, and implement HR policies and procedures relevant to Student Care Centre operations

• \tPrepare HR reports for management review

• \tSupport strategic HR planning aligned with organisational growth and operational needs

• \tAdvise management on compensation and benefits to remain competitive within the student care and education sector

9. Culture, Retention & Engagement

• \tSupport initiatives that promote staff engagement, retention, and positive workplace culture

• \tPartner Centre Supervisors to foster a professional, caring, and accountable work environment aligned with the organisation's values

Job Requirements

• \tMinimum 3 years of HR experience, preferably in education, student care, childcare, enrichment, or social service sectors

• \tStrong working knowledge of:

• \tRecruitment for centre-based, part-time, and relief staff

• \tPayroll, compensation & benefits, and HR administration

• \tEmployment legislation and MOM requirements

• \tHigh integrity with a strong sense of confidentiality and professionalism

• \tHands-on, structured, and detail-oriented working style

• \tAbility to multitask, prioritise effectively, and work under operational pressure

• \tStrong interpersonal and communication skills, able to engage centre supervisors and HQ stakeholders

• \tNumerically inclined with strong follow-up and documentation skills

• \tProficient in MS Office; experience with INFO-TECH HRM System is an advantage

• \tTeam player who contributes positively to a child-safe, respectful, and collaborative workplace culture