Company Overview / Employee Value Proposition

OLLO provides Laundry + Textile services & solutions to our partners in the hospitality industry. We leverage heavily on technology and automation to serve our customers' demands and needs. There are 2 aspects to OLLO's business models - Business-to-Consumers ("B2C") and Business-to-Business ("B2B").

Job Summary

You will assist in managing daily guest laundry and collection counter operations, ensuring accurate processing of garments, maintaining cleanliness, handling payments, and resolving customer issues effectively.

Responsibilities

• Assist the laundry manager in coordinating daily guest laundry and collection counter operations to ensure smooth workflow
• Inspect and tag guest garments and linen for defects, discoloration, and missing accessories to maintain quality standards
• Follow laundry procedures to check, tag, wash, dry, press, and pack guest laundry accurately and efficiently
• Maintain cleanliness and organization of the laundry plant and counter to meet hygiene and safety standards
• Operate the collection counter daily, managing customer transactions and inquiries professionally
• Verify that all payments received are accurate and reconcile them with the daily cashier report to ensure financial accuracy
• Serve as the primary contact for customers, addressing and resolving customer issues promptly and effectively
• Lead customer service efforts to maintain high satisfaction and handle escalated customer concerns
• Perform additional tasks as assigned by the manager to support laundry operations

Preferred competencies and qualifications

• Experience working in a laundry environment to understand operational processes
• Proficiency in English for clear verbal and written communication
• Computer skills to manage daily operations and reporting
• Confident and pleasant demeanor with a well-groomed appearance
• Friendly personality with attention to detail and a meticulous work approach
• Willingness to learn hands-on operational processes and work independently
• Ability to operate and manage production to meet production KPIs