Job Description

• Provide a positive customer experience with fair, friendly, and courteous service.

• Handle phone calls for reservations and enquiries.

• Greet and direct guest to designated room.

• Record orders, serve food and beverages.

• Input orders into point-of-sales system.

• Provide basic technical support (mic checks, karaoke system checks).

• Maintain a safe and clean environment.

• Ability to work unsupervised and produce quality work.

• Communicate effectively with team members and management.

• Ensure a neat and tidy appearance.

• All other ad-hoc duties assigned by superior.

Job Requirements

• Proven experience in a supervisory or management role in entertainment or service industry.

• Strong leadership and team motivation skills.

• Excellent communication skills for interacting with customers, staff, and management.

• Ability to multitask in a fast-paced environment.

• Basic computer skills, including POS systems and scheduling software.