Job Description : Spa Therapist Manager

The Spa Therapist Manager oversees daily spa operations while actively managing and supporting the therapist team. This role ensures high-quality treatments, excellent customer experience, staff performance, and revenue growth.

Key Responsibilities

1. Spa Operations Management

• Oversee daily spa operations to ensure smooth workflow
• Ensure treatment rooms, equipment, and products are clean, safe, and well-maintained
• Ensure compliance with health, hygiene, and safety standards
• Manage spa opening and closing procedures

2. Therapist Team Management

• Supervise, schedule, and manage spa therapists
• Conduct training, coaching, and performance evaluations
• Ensure therapists follow treatment protocols and service standards
• Motivate team to meet service quality and sales targets

3. Customer Experience & Service Quality

• Handle customer enquiries, feedback, and complaints professionally
• Ensure consistent, high-quality spa treatments and service delivery
• Build customer loyalty through personalised service and follow-ups
• Maintain high customer satisfaction and retention rates

4. Treatment & Service Oversight

• Ensure correct execution of spa treatments (massage, facial, body therapy, etc.)
• Update and improve treatment menus and service protocols
• Ensure proper use of spa products and equipment
• Assist with treatments during peak periods if required

5. Sales, Revenue & KPI Management

• Drive spa sales through treatment packages, retail products, and promotions
• Set and monitor sales targets and therapist KPIs
• Upsell and cross-sell services and products ethically
• Track daily, weekly, and monthly performance reports

6. Inventory & Cost Control

• Manage inventory of spa products, consumables, and linens
• Monitor usage, reduce wastage, and control operating costs
• Coordinate with suppliers for ordering and stock replenishment

7. Marketing & Promotion Support

• Support marketing campaigns, promotions, and seasonal packages
• Assist with social media content or customer outreach if required
• Collaborate with management on pricing and promotional strategies

8. Administration & Reporting

• Prepare schedules, attendance, and payroll inputs
• Maintain treatment records and customer profiles
• Submit operational and performance reports to management

Required Skills & Qualifications

• Certified Spa Therapist with relevant professional training
• Minimum 3-5 years of spa therapist experience (with supervisory role preferred)
• Strong leadership and people management skills
• Excellent customer service and communication skills
• Sales-driven and results-oriented mindset
• Knowledge of spa treatments, products, and equipment
• Ability to multitask and work under pressure

Key Performance Indicators (KPIs)

• Customer satisfaction & retention rate
• Monthly revenue and sales target achievement
• Therapist productivity and utilisation rate
• Treatment quality and compliance standards
• Inventory control and cost management

Qualifications and Requirements:

• Minimum of 5 years of professional experience in both beauty treatments and massage therapy.
• Diploma in Massage Therapy
• Additional certifications in Spa Management or related fields
• Certifications in beauty therapy, massage therapy, or a related field from a recognized institution.
• Strong knowledge of various beauty treatments (e.g., facials, eyelash extensions, hair removal).
• Proficiency in a range of massage techniques (Swedish, deep tissue, aromatherapy, etc.).
• Excellent communication and interpersonal skills with a customer-focused approach.
• Ability to work efficiently and effectively in a fast-paced environment.
• Passionate about providing a high level of service to clients and improving their well-being.

Desired Skills:

• Good understanding of skin and body care products.
• Ability to perform both beauty and massage treatments with precision and care.
• Experience in retail sales (suggesting products for clients).

Benefits:

• Competitive salary with commission
• Professional development opportunities
• Discounts on products and services
• Work 6 days per week, and on Weekends and Public Holidays. Rest day will be a weekday

If you are passionate about beauty and enjoy creating a welcoming environment for clients, and want to be part of a supportive team, we would love to hear from you! Apply now to join us as a Spa Therapist Manager.