Oversee operations on a day-to-day basis within the spa (Facials, Nails, Hair, Massages, Spa)

• Identify the needs and extend professional advice and solutions to customer

• Lead Spa team to maximize treatment bookings and yield management

• Must possess full spectrum of work experience as a spa front desk and as a spa therapist and to commence work immediately without training to plan and execute the daily operations of the spa

• Assist with the planning and execution of business plan, capital and operating budgets.

• Prepare monthly financial reports and forecasts.

• Ensure completion and accuracy of staff commission, payments administration of Contractors and Vendors in a timely manner for submission to Finance and Payroll

• Ensure high levels of customer satisfaction through excellent sales service

• Perform supervision to ensure that all services offered at the Spa are carried out with utmost professionalism, effectiveness and courtesy.

• Review Members' feedback, market and industry news to introduce or improve services, programs that allows a successful operation that increases Member positive experiences and usage.

• Manage the operations and retail department's procurement process, allocation, supplies, inventories and purchasing.

• Maintain a good after-sales relationship with the customer and see that their inquiries are managed promptly

• Provide professional body analysis and recommend a suitable range of treatments to customer

• Engage and establish relationships with the customer from the daily-assigned pool of leads

• Able to have strong human resource network to identify, conduct interviews and recruit front desk receptions and therapists.

• Assist the Director to setup new branches

• Train the team to hit their monthly targets by upskilling them with the relevant sales techniques

• Able to work on weekend and public holiday

• Have working experiencies in Vietnam culture

• Spa Operations preferably with knowledge on hair, nails and massage

• Strong communication, interpersonal, and leadership skills, able to work well in a team

• Spearhead Spa marketing strategies and executions