Role and Responsibilities

• Manage communication with Japanese colleagues and provide operational support for Japanese mandates during their timezone.

• Act as an extension of the Dublin and Canada teams responsible for daily NAV production for funds administered by Mitsubishi UFJ Fund Services.

• Collaborate across client operations and investor operations to ensure seamless service delivery.

• Must be fluent in Japanese and possess strong knowledge of MUTB operations, their traditional client expectations, and investor services business.

• Act as main point of contact with our Japanese colleagues during Japanese working hours where they can escalate issues on reporting. Help to investigate and resolve the issues.

• Co-ordinate initiatives and client relationships with internal business units such as MUTB, MTBJ, Investor Services, GISD, MCA etc.

• \tSupport and drive business development initiatives across traditional clients.

• \tAssist with client deliverables and projects including, but not limited to, Distributions, new funds onboarding and fund liquidations.

• Identify areas of high risk and regular issues and assist to improve controls and processes in place to mitigate risk.

• Manage client relationships and client queries and help to resolve issues/queries raised by our clients.

• Liaise with internal business partners such as Product and Sales team on marketing tactics, product development and sales pitches.

• Ensure the service level agreement and accuracy of client deliverables prepared by the team.

• Ensure that the team is trained, engaged and as efficient and effective as possible in achieving organizational goals.

• Help with the coordination of resources and make sure that appropriate cross training and coverage is in place to meet client and organizational expectations for deliverables.

• Oversea the audit process, prepare financial statements or review such if prepared by other parties.

• Ensure all processes are performed following operational controls as stipulated in SOC1 and all relevant checklists are completed.

• Participate in multiple system initiatives and projects and contribute to idea generation for future process or technological improvements. Expected to participate on both a local and global level.

• Perform other duties as assigned and incidental to the work described above.

Education Requirements
Post-secondary education/University Degree with a concentration in finance or accounting.

Work Experience

• At least 5 years' experience working in the fund administration industry with experience managing Staff. This can include other administrators, investment managers or fund auditors
• at least 1 years' experience working with MUTB GISD
• Completion or interest in a professional accounting designation (CA, CPA, CMA, ACCA, ICAEW CFA (or equivalent)) an asset but not required.