SUMMARY:

The Customer Service Associate handles sales enquiries, assists customers with custom PC builds, offers advice, handles feedback and support enquiries. Apart from that, this position will also prepare quotations, and assist with order processing through various channels, including social media, mobile, online chat, email and calls. This role requires someone with a customer-focused mindset, product knowledge, and strong communication skills to ensure customers receive a seamless purchasing experience.

KEY RESPONSIBILITIES:

Customer Communication & Sales Support

- Provide PC advisory by assisting customers in selecting the right PC components, builds andconfigurations based on their needs and budget

- Respond to customer inquiries via social media, phone calls, chat, emails and messaging apps

- Address customer concerns, provide solutions, and escalate complex issues when needed

- Demonstrate thorough understanding of company's products and services

- Follow up with potential customers to convert inquiries into sales

- Prepare and send quotations based on customer requests

Order Processing & Coordination

- Process customer orders, verify payment details, and ensure accuracy before finalizing

- Liaise with the Operations and assembly teams to ensure timely order fulfilment

- Keep customers informed about order status, delays, and expected delivery

After-Sales Support & Customer Experience

- Provide post-purchase support, including warranty claims, troubleshooting and technical support

- Coordinate with customers to resolve issues, provide updates on return status and ensure customer satisfaction throughout the Return Merchandise Authorization (RMA) process

- Work closely with the technical support team to resolve hardware or software-related issues

- Gather customer feedback and suggest improvements to enhance the customer experience

Administrative & Reporting Duties

- Monitor and update product pricing, promotions, and stock availability on sales channels

- Maintain accurate records of customer interactions, quotations, and sales conversions

- Provide regular reports on customer inquiries, sales performance, and common issues

JOB REQUIREMENTS:

• Proven experience in customer service industry, preferably 1-2 years

• Strong understanding of PC hardware, components, and custom desktop builds

• Fluent spoken and written English and excellent communication skills, both verbal and written

• Ability to manage multiple tasks and maintain a high level of customer satisfaction