Key Responsibilities

1. Sales Administration

• Prepare quotations, sales orders, delivery orders, and invoices.

• Ensure all sales documents are accurate, complete, and filed correctly.

• Update customer and order information in the Autocount system.

• Assist in monitoring stock levels and coordinating with warehouse or suppliers on product availability.

2. Order Coordination

• Process customer orders and track them from confirmation todelivery.

• Coordinate with logistics, warehouse, and procurement teams to ensure timely fulfilment.

• Follow up on backorders, shipments, and special delivery arrangements.

• Notify customers of order status changes, delays, or issues.

3. Customer Support

• Handle customer enquiries through phone, email, or in-personcommunication.

• Provide accurate product information, pricing, and deliveryupdates.

• Assist with after-sales matters such as warranty, service arrangements, or feedback resolution.

• Maintain strong, positive relationships with customers through prompt and friendly support.

4. Sales Team Support

• Assist the sales team with preparing presentations, compiling sales reports, and organising customer materials.

• Schedule meetings, demos, or site visits when required.

• Provide administrative support during promotions, events, or campaigns.

• Help track sales targets, performance data, and monthly sales summaries.