About the Role

You will support the coordination and delivery of key Ancillary Services across clinics and mobile service sites, including:

•  Diabetic Retinal Photography (DRP)
•  Diabetic Foot Screening (DFS)
•  Nurse Counselling
•  Spirometry

This role works closely with doctors, nurses, clinic staff, and the PCN HQ team to ensure smooth operations and a positive patient experience.

Key Responsibilities

Across both levels, responsibilities include:

•  Coordinating Ancillary Services (e.g. DRP/DFS/Nurse Counselling/Spirometry)
•  Supporting patient registration, appointment scheduling, and service flow
•  Providing patient education and assisting clinicians during service delivery
•  Performing documentation, data entry, and filing
•  Handling patient enquiries professionally
•  Liaising with clinics and HQ on operational matters
•  Supporting audits, reports, and administrative tasks

Additional Responsibilities for Senior PCC

Candidates assessed for the Senior PCC level may take on:

•  Higher responsibility in ensuring SOP adherence and service quality
•  Handling escalation or workflow issues and proposing solutions
•  Supporting onboarding and guidance for junior PCCs
•  Monitoring data accuracy and supporting higher-level reporting needs

Requirements (Placement Depends on Experience)

Minimum Requirements for PCC:

•  Diploma in Healthcare, Nursing, Life Sciences, Biomedical Science, or related field
•  1-3 years of healthcare or service-related experience preferred
•  DRP/DFS certification is an advantage (training provided if needed)
•  Basic-intermediate Microsoft Office skills
•  Bilingual in English & Mandarin (dialects an advantage)
•  Responsible, adaptable, and patient-centred
•  Strong team player

Additional Experience for Senior PCC:

•  At least 2 years relevant experience in PCN or healthcare operations preferred
•  Strong organisational and communication skills
•  Ability to manage more complex workflows independently
•  Intermediate Microsoft Excel skills
•  Leadership/Mentorship experience an advantage