Company Overview

At Zest Clinic we take pride in creating one of a kind wholistic aesthetic and wellness treatments. Our expertise in Medical Aesthetics, General Practice and Wellness places us in a position to offer all round healthcare. With a collective experience of over 2 decades, our doctors are renowned for Signature injectable and combination laser treatments. Our doctors are well known for their skill in differentinjections including fillers and botox. We specialized in Medical Aesthetics including Laser skin treatments, Chemical peels, Laser hair removal, Skin tightening, Cosmetic Injectables, Body treatments, and Hair loss treatment.
We offer the highest quality treatments at reasonable prices. Using medical-grade technology and facial analysis techniques, our team of Doctors and Therapists will create a bespoke treatment program for each and every customer. Our clinic is equipped with world class machines and products to deliver results consistently, leading to a loyal base of customers.

Primary Objective of the Role:

This position is responsible for consulting clients and recommending quality treatments. Provide excellence customer service to clients and assisting in the day-to-day operations of the clinic to deliver a satisfying clients experience.

Key Duties & Responsibilities

Customer Service

• Working as part of a high performing team, ensure customers are your priority at every point of contact: Telephone conversations, Reception, consultation and during treatments.
• Treat every customer genuinely with care regarding their concerns and treatment results.
• Manage and maintain client appointments and information.
• Follow our mission to create tailored beauty results for every client.
• Ensure all customers information are current and accurate.

Clinic Operations

• Record and reconcile all transactions: Credit Card Payments, Cash, Gift cards.
• Report discrepancies.
• Maintain clinic rooms and reception.
• Perform opening and closing procedures.
• Manage stock and consumer items and replenish as required.

Treatments

• Focus on upselling and cross-selling: Promotions, Pre-payment options.
• Consult with clients regarding treatments, risks, pre and post care and escalate for a second opinion if necessary.
• Conduct treatments including but not limited to; LED, Laser Hair Removal, Laser Skin Treatments, Skin Treatments, Body Treatments(optional).
• Discuss pre and post care with clients.
• Current knowledge of payment and/or promotions.
• Superior treatment service every time to the treatment guidelines.
• Treatments are performed safely to guidelines at all times.
• Laser skin treatments including skin rejuvenation, skin tightening, vaginal tightening, hair growth, superficial vascular lesion treatment, superficial pigmented lesion treatment, flushing, acne and acne scar treatments.
• Skin treatments include skin peels, signature facial treatments, BBL skin tightening, microneedling, dermal rolling, and needless skin boosters.

Work Health and Safety

• Comply with all work health and safety standards.
• Report all hazards, incidents and injuries immediately to your clinic manager.

General

• Comply with all company policies and procedures.
• Attend trainings from time to time.
• Assist with ad hoc duties as required.
• Read all company materials and communications ensuring quality service delivery.
• Policy and procedure compliance.

WHY JOIN US?

Job Type - Full-time

Basic Salary Range + Sales Commission + Service commission+ Product Sales Commission Pool

Work Schedule

• 5 days per week
• Monday to Saturday (1 Off day based on schedule on weekdays)
• 10am to 8pm
• Sunday is the rest day
• Clinic is closed on Sunday and Public Holidays

This may be subject tochange from time to time, depending on the operational needs of the Company or shopping mall.

Annual Leave Entitlement- 14 days per annum

Other Benefits -Employee Discounts, professional development & training, promotion opportunities

Work Location - ParkwayParade Shopping Centre