Clinic Manager
4 days to apply
MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD
A. Clinic Operations Management
B. Staff Leadership & Development
C. Patient Experience & Service Excellence
D. Business & Financial Management
E. Compliance & Quality Assurance
- Manage day-to-day clinic operations to ensure efficiency, cleanliness, and compliance with Ma Kuang's operational standards.
- Oversee appointment scheduling, patient flow, registration, billing, and service recovery when needed.
- Ensure proper handling and storage of herbal medication, medical supplies, and TCM equipment.
- Monitor inventory levels and coordinate procurement of supplies.
- Ensure clinic environment meets safety, hygiene, and regulatory requirements.
B. Staff Leadership & Development
- Lead, supervise, and schedule front-desk staff and clinic assistants.
- Conduct training for new staff in customer service, clinic workflow, and product knowledge.
- Review staff performance, provide coaching, and support professional development.
- Foster a positive and collaborative working environment.
C. Patient Experience & Service Excellence
- Uphold Ma Kuang's high standards of customer service and TCM clinic professionalism.
- Handle escalated customer inquiries, complaints, and feedback.
- Ensure courteous and efficient service delivery from all staff.
- Promote patient education, retention initiatives, and service awareness.
D. Business & Financial Management
- Monitor clinic KPIs (patient volume, revenue, retention, service mix).
- Support marketing efforts, promotions, and community outreach programs.
- Manage cash handling, daily sales reconciliation, and financial reporting.
- Suggest improvements to enhance clinic profitability and service effectiveness.
E. Compliance & Quality Assurance
- Ensure adherence to relevant healthcare standards, data protection regulations, and internal SOPs.
- Maintain accurate patient records in line with PDPA and clinic policy.
- Coordinate with headquarters on audits, operational updates, and compliance checks.
JOB SUMMARY
Clinic Manager
MA KUANG CHINESE MEDICINE & RESEARCH CENTRE PTE LTD
Singapore
a month ago
N/A
Part-time
Clinic Manager
4 days to apply