Job Overview


We are seeking a dedicated and highly committed Shop Manager to take full responsibility for the daily operations of a busy retail outlet.

This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.

Key Responsibilities

• Oversee all opening and closing procedures including cash reconciliation and daily reporting.
• Ensure smooth store operations during all peak periods, including weekends, public holidays, and promotional events.
• Manage staff schedules and attendance; be prepared to cover shifts on short notice due to manpower gaps.
• Handle customer complaints and escalations professionally, even when they occur outside regular operating hours.
• Conduct daily stock counts, track shrinkage, and provide corrective action plans.
• Liaise with suppliers, logistics teams, and maintenance vendors without administrative assistance.
• Maintain store standards, merchandising layouts, housekeeping, and compliance with HQ guidelines.
• Meet weekly operational KPIs, including sales targets, inventory accuracy, and audit results.
• Participate in HQ meetings and training sessions, sometimes with same-day notice.
• Be on standby for urgent operational matters throughout the week.

Requirements

• Minimum 5 years of retail supervisory or management experience.
• Strong leadership skills with the ability to manage a small workforce under tight schedules.
• Willingness to work long hours, including weekends and public holidays.
• Comfortable stepping into frontline roles (cashier, stocker, customer service) when needed.
• High level of responsibility and accountability for store performance.
• Ability to remain reachable during operational hours for urgent matters.
• Comfortable working independently with minimal guidance.
• Physically able to perform manual tasks such as stock handling and moving goods.