• Company: Manufacturing
• Location: West
• May have visit to customer sites (North/ East)

Job Description:

Our client, a Japanese leading company in field of Abatement and VOC device, and scrubber systems, is looking for a Technical Support who will be responsible with the following:

• Supporting Technical Managers and Site Manager for any technical issues relating to scrubber.
• Regarding issues/troubles/questions beyond your knowledge, communicate with Japan HQ to get proper answer/advice, and then feedback to site
• Visit site to join PM/CM jobs, or to carry out troubleshooting activities, or any other ad-hoc tasks if necessary (such as meeting with customer etc)
• Understand CMS/SCADA system, assist site managers to settle the job, or complete the job independently (cooperate directly with 3rdparty vendor if necessary)
• Understand basic knowledge of CX-programmer, able to download / upload / verify PLC programs
• Understand basic knowledge of GP-Pro EX, able to download / upload / verify touch panel programs
• Understand basic knowledge of Gas DRE testing, assist site manager to complete DRE testing (including tool purchasing, instrument management and communication with 3rd party vendor if necessary)
• Manage claim reports issued by site managers
• Follow up claim cases, assist the communication between site manager and TS Dept.
• Gain information from site and answer questions raised by TS Dept
• Keep record of claim parts shipment
• Help site managers to check parts code with Japan HQ
• Make DRE report (including DRE rate calculation)
• Risk assessment & safety related issue
• Investigating onsite accidents and implementing corrective measures.
• Organising activities to boost WSH awareness.
• Daily & Weekly Report
• Document Translation & Email Translation
• Interpretation for meeting, training or any other company activities
• Any other ad-hoc works

Job Requirements:

• Diploma in Engineering.
• Proficiency in Japanese is required to liaise with Japan HQ
• Mandarin speaking ability to communicate with clients in Mandarin speaking countries
• Strong ability in handling technical issues and able to propose and negotiate service contracts to customers
• Experience in Semiconductor Fab and Service Audit will be an advantage
• Good understanding & knowledge of semiconductor facilities & processes will be an advantage
• Willing to travel daily to various sites

Interested applicants please apply directly for further shortlisting review.

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