VIP Officer / Executive (Executive Lounge)
Job post no longer accepts applications
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Position Summary
- Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
- Ensure that the Lounge food and drinks are replenished regularly.
- Clear soiled cutleries etc
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information.
- Ensure rates match market codes, document exceptions.
- Secure payment prior to issuing room key, verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests, contacting appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Obtain manual authorizations and follow all accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
- Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Ensure adherence to quality standards.
- Enter and locate information using computers/POS systems.
- Perform other reasonable job duties as requested by Supervisors.
JOB SUMMARY
VIP Officer / Executive (Executive Lounge)
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Singapore
3 days ago
N/A
Full-time
Job post no longer accepts applications
VIP Officer / Executive (Executive Lounge)
Job post no longer accepts applications