The Sales & Operations Administrator is responsible for supporting both sales and daily operations of the cleaning company. This role combines customer service, quotation preparation, invoicing, manpower coordination, attendance tracking, operations reporting, and general administrative tasks. The position requires strong multitasking ability, good communication skills, and the ability to work independently in a fast-paced environment.

Key Responsibilities :

- Handle incoming customer enquiries viaphone, WhatsApp, and email.

- Prepare quotations, invoices, salesproposals, and service agreements.

- Maintain and update customer databases(CRM/Excel).

- Coordinate sales follow-ups, customerupdates, and service scheduling.

- Assist in processing purchase orders(POs) and sales orders.

- Track payments, update payment records,and follow up on overdue invoices.

- Prepare daily/weekly/monthly sales andoperations reports.

- Plan and prepare manpower deploymentschedules.

- Track daily attendance, leave records,MCs, and staff availability.

- Coordinate last-minute replacements forcleaners at sites.

- Communicate with site supervisors andclients on operations matters.

- Maintain operations documents (SOPs,checklists, site files).

- Track inventory of supplies, chemicals,tools, and uniforms.

- Arrange delivery or collection ofcleaning materials to sites.

- Assist with timesheet verification andpayroll-related admin.

- Perform general administrative dutiesassigned by management.

Requirements :

- Minimum GCE 'O' Level / Nitec / Diploma.

- 2-4 years of administrative experiencepreferred.

- Experience in cleaning/operationsindustry is an advantage.

- Able to handle both customer enquiriesand manpower planning.

- Proficient in Microsoft Excel, WhatsAppcommunication, and basic office systems.

- Good communication skills in English andMandarin.

- Able to multitask, stay organised, andhandle pressure.

-Strong problem-solving skills and ability to work independently.

Performance Expectations :

- Maintain prompt and accuratecommunication with customers and staff.

- Ensure manpower deployment is stable andreplacements arranged quickly.

- Prepare accurate quotations anddocumentation.

- Maintain proper records and compliancewith company SOPs.

- Support both sales and operations withoutdelays.

- Demonstrate reliability, initiative, andprofessionalism.