Membership Experience Manager
SUTL MARINA DEVELOPMENT PTE. LTD.
Key Responsibilities:
Requirements:
- Serve as the primary point of contact for member experience initiatives.
- Build strong relationships with members to understand their preferences, feedback, and needs.
- Develop and implement programs that enhance member engagement and loyalty.
- Oversee the member journey from onboarding, ensuring a seamless and enjoyable experience.
- Collaborate with front-of-house, events, and operations teams to maintain high service standards.
- Monitor and improve touchpoints such as communications and amenities.
- Manage member feedback channels (surveys, suggestion boxes, direct interactions) and analyse data to identify trends and improvement opportunities.
- Present insights and recommendations to senior management regularly.
- Identify members to foster a sense of community and belonging for interest group through engagement.
- Partner with marketing to promote events and highlight member stories.
- Work cross-functionally with departments to ensure alignment on member priorities.
- Act as a brand ambassador for the club, representing its values and culture.
Requirements:
- Preferably a bachelor's degree in Hospitality, Business, Communications, or related field.
- 1-2 years of experience in customer/member experience, preferably in luxury, hospitality, lifestyle, or private club environments.
- Proficient in CRM systems and member engagement tools, with familiarity in member journey mapping and service design.
- Strong interpersonal and communication skills
- Able to work on weekends and public holidays
JOB SUMMARY
Membership Experience Manager
SUTL MARINA DEVELOPMENT PTE. LTD.
Singapore
20 hours ago
N/A
Full-time
Membership Experience Manager