• Process order received from distributors/customers including order entry into RPMS system, issue D/O, etc

• Process back orders to HQ

• Process manual purchase orders and shipping instructions to other vendors like YEU, YA, Amman, Brazil, etc

• Coordinate shipments with warehouse department, shipping department and HQ

• Prepare certificates required for shipments

• Liaise with Accounting Department on payments to be made to HQ and vendors

• Follow up on all outstanding payment from distributors/customers

• Investigate claims made by distributors for any shortages, mis-supply, defective parts, etc

• Issue credit note upon receiving approval from superior on the claims received

• Assist with the handling of incoming telephone calls

• Prepare orders and sales reports and graphs where necessary