Senior Associate [ Manager]

Working Days: 5 Days, 8.30am-5.30pm, 1 Day WFH

Office is at Genting Lane [ Between Mattar & Farrer Park MRT ]

Salary Range: $4,000 - $5,000 [ No AWS / VB ]

Key Performance Indicators For This Post:

1. Customer Satisfaction | 30%

2. Internal Process Quality | 30%

3. Team workers satisfaction | 20%

4. Financial Performance For Portfolio | 20%

Requirements:

• At least 4-6 years of management experiences in marketing agency or related business in Public Relations, Media or Studio Management.
• Ideal candidates must familiar with all aspects from Team Management, Client Management, Brands Communications, Public Relations, Peer Fellowship and Business Management.

Client / Account Management:

• Develop accurate and informed scopes of work including schedules and budgets, using the correct tools (i.e. Microsoft Project, Excel) and with regard to client and agency needs / expectations.
• Manage contract deliverables, account schedule and budget and ensure account progress from goal and deliverables from conception to completion including change management.
• Have a working knowledge of the workflows for media liaison, associates management tools
• Guide teams on mitigating risks on projects / account
• Enforce quality control processes in each project / account
• Ability to manage Singapore & Malaysia clientele directly or with partner agency

Communication Management:

• Set clear expectations for tasks and deliverables, communicating clearly to team and providing proper materials / documentation when necessary.
• Demonstrate good judgment in choosing methods of communication that are most effective and efficient (e.g. team meetings, in-person visits, phone calls, email)
• Escalate issues appropriately and professionally at all times; demonstrate good judgment during escalation process.

Internal Team Management

• Collaborate and coach key account associates to ensure client expectations are managed with regard to scope and progress in schedule and budget
• Align Personal Goals / Values of Individuals and Company
• Introduction to PR and social media
• Planning and organising at work and for account / project
• Research and resource and network building
• Working with the media and vendor partners
• Work with extended internal team (Contracted associates, media monitoring agency, photographers, and partners) to ensure client expectations can be met.

People & Corporate Citizenship:

• Lead brand ambassador of the company, an exemplary role model for the team
• Appropriately escalate and seek direction on conflicts or difficult people situations.
• Strive to be a positive influence on peer group and cross-capability team.

Business Development Participation

• Evaluate and identify key strategic actions/tools kits to develop the team / company
• Assist in strategic discussion/proposal with new clients (project basis / retainer)
• Through good work and harvest leads for potential business growth

✅Interested personnel kindly send your CV to WhatsApp: https://wa.me/65 88567364(Ethan)

Han Meng Zhuo | Reg No: R25138931

The Supreme HR Advisory Pte Ltd | EA No: 14C7279