Assistant Chief Concierge
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
POSITION SUMMARY
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
- Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Ensure that any outstanding requests from the previous day receive priority and are resolved.
- Monitor inventory and order general office supplies.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees
- Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
JOB SUMMARY
Assistant Chief Concierge
SOUTH BEACH INTERNATIONAL HOTEL MANAGEMENT PTE. LTD.
Singapore
15 hours ago
N/A
Full-time
Assistant Chief Concierge