The Food & Beverage Manager oversees daily F&B operations, ensures high-quality service standards, manages staff, improves customer experience, and drives operational and financial performance. The role requires strong leadership, operational planning, and business management skills.

1. Operations Management

• Oversee day-to-day restaurant or outlet operations to ensure efficiency and service excellence.
• Develop and implement standard operating procedures (SOPs) for service, hygiene, and food safety.
• Monitor inventory, ordering, stock rotation, and cost-control processes.
• Coordinate with kitchen and service teams to ensure smooth workflow.

2. Staff Management

• Recruit, train, schedule, and supervise service staff.
• Conduct regular performance reviews and provide coaching or corrective actions.
• Create staff duty rosters and ensure adequate manpower coverage.
• Maintain a positive work culture and encourage teamwork.

3. Customer Service & Experience

• Handle customer feedback, complaints, and special requests professionally.
• Ensure high levels of customer satisfaction and consistent service quality.
• Monitor dining trends and improve service offerings based on customer preferences.

4. Financial & Business Management

• Manage outlet budgets, sales targets, and cost-control measures.
• Analyse sales performance and prepare operational reports for management.
• Plan promotions, pricing strategies, and marketing activities to increase revenue.
• Work with external vendors and suppliers to negotiate prices and maintain product quality.

5. Compliance & Safety

• Ensure compliance with local regulations (SFA, hygiene standards, liquor licensing, etc.).
• Oversee implementation of workplace safety and health policies.
• Conduct routine audits on cleanliness, food handling, and staff hygiene.

6. Strategic Planning

• Improve operational workflows and introduce efficiency-boosting initiatives.
• Plan menus and collaborate with chefs on seasonal, promotional, or new menu items.
• Contribute to business expansion plans, new outlet setups, or concept development.