The Office Administrators have many responsibilities within the office environment, but one of their most essential roles is providing assistance to the Logistics and Accounting departments, in order to keep the business' operations running smoothly. Some of their other duties include coordination of activities between company and vendors/partners and basic bookkeeping. As an office admin, the candidate must work with logistics partners and suppliers to collaborate on Shipping schedule, assist Accounting team in sales report reconciliation, handle customer complaints for the company's various e-commerce platforms.

• \tSupport bookkeeping, sales reconciliation, refunds matters for Accounting Team

• \tSupport office supplies/services as necessary to avoid interruptions in standard front office procedures

• \tAnswering client correspondences through emails and social media

• \tWork with Logistics Team to manage the complete supply chain of the company

• \tManaging orders and ensuring their prompt delivery.

• \tHandle inbound, outbound and transhipment and prepares invoices, documents related to the entire cycle of logistics

• \tLiaise and coordinate with overseas vendors/customers, freight forwarders, carriers on delivery date and pick-ups

• \tMonitor and follow-up with suppliers/customers to ensure on-time and accurate shipping document submission

• \tResolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution