1. Customer Service:

• Greet and assist patients, providing a warm and welcoming environment
• Answer inquiries from patients
• Schedule appointments, ensuring efficient use of resources
• Communicate effectively with patients, addressing concerns and providing information about procedures
• Achieve at least 90% patient satisfaction

2. Appointment Coordination:

• Coordinate and schedule for appointments and surgery
• Ensure proper documentation and communication of appointment details to patients.
• Work closely with medical staff to optimise scheduling and accommodate urgent cases

3. Administrative Support:

• Maintain accurate and organised patient records in the system, ensuring confidentiality and compliance with regulations.
• Handle incoming calls, emails, and inquiries, directing them to the appropriate personnel
• Perform data entry tasks related to patient information and billing
• Ensure contact creations, outward and inward referrals and relevant data are input accurately into Plato/ Clinic Management System

4. Billing and Insurance Verification:

• Verify insurance coverage and obtain necessary authorisations for procedures
• Assist patients with claims submission
• Assist patients with billing inquiries, explaining charges and payment options
• Collaborate with Finance to ensure accurate and timely processing of claims

5. Coordination with Medical Staff:

• Collaborate with interdisciplinary team members to facilitate a smooth workflow.
• Ensure that patient records are accurately communicated

6. Quality Assurance:

• Collaborate with clinical leadership to monitor patient outcomes
• Maintain the highest standards of care and compliance with government regulations
• Participate in continuous improvement initiatives to enhance the quality of patient care

7. Resource Management:

• Monitor and replenish resources efficiently, including drugs, equipment, and supplies
• Manage the drugs, PPE stockpile and consumables

8. Compliance and Quality Assurance:

• Adhere to privacy regulations and maintain confidentiality of patient information.
• Participate in quality assurance initiatives to ensure high standards of service.

9. Any other ad-hoc assignment