Assistant Retail Manager - Sustainable Foods & Beverages

We offer a wide range of organic, locally grown, and environmentally conscious foods and beverages, all while striving to make a positive impact on our customers and the planet. We are seeking an experienced, mission-driven Retail Manager to lead our team and support our goal of making sustainable living accessible, enjoyable, and community-focused.

Job Responsibilities

Leadership & Customer Experience

• Lead, coach, and mentor retail team members to deliver outstanding customer service rooted in sustainability and product knowledge.
• Foster a welcoming, educational shopping environment and ensure prompt, professional resolution of customer concerns.
• Model high standards of service and communication for the entire team.

Store Operations & Merchandising

• Oversee all daily store operations to ensure efficiency, safety, and a consistently positive customer experience.
• Manage product merchandising, including strategic placement of sustainable and seasonal items to maximize visibility and sales.
• Maintain store cleanliness, organization, and visual standards.

Inventory & Vendor Management

• Oversee inventory processes, including ordering, stock rotation, and accurate tracking to minimise waste and ensure product freshness.
• Build strong relationships with vendors-especially local and sustainable partners-to support product selection and availability.
• Monitor product performance and recommend adjustments to meet customer needs and sustainability goals.

Team Management

• Train, schedule, and evaluate team members, ensuring alignment with company values and performance expectations.
• Promote a collaborative, supportive team culture focused on continuous improvement and shared purpose.

Sales & Reporting

• Analyse sales trends, customer feedback, and operational data to inform decision-making.
• Implement strategies to meet sales targets, enhance customer satisfaction, and improve store efficiency.
• Ensure compliance with company policies, health and safety guidelines, and sustainability standards.

Qualifications

• Previous experience in retail management (experience in the food, beverage, or sustainability sector is a strong plus).
• Proven ability to lead, motivate, and develop a team.
• Strong interest in sustainability, organic food, and eco-friendly practices.
• Excellent communication, problem-solving, and organisational skills.
• Experience with inventory management, merchandising, and cash handling.
• Ability to balance hands-on tasks with strategic oversight in a fast-paced environment.