Key Responsibilities

• Lead the development of memorable customer experiences while ensuring smooth operations.
• Oversee service standards, team coordination, and operational compliance across the organisation.
• Create and deliver engaging experience concepts programme-based engagements.
• Strengthen the venue's positioning by building partnerships, sponsorships, and collaborative programmes.
• Act as the main point of accountability, ensuring high-quality hospitality for general customers and VIP groups.
• Oversee all customer-facing functions, including enquiries, bookings, check-in/arrival processes, and overall service flow.
• Attend industry briefings, sessions, and networking events to stay informed on operational requirements.
• Ensure all activities and processes align with current policies, regulations, and internal standards.
• Facilitate clear communication between customers and internal teams to ensure expectations are met.
• Address feedback or complaints with professionalism and problem-solving focus.
• Maintain an appealing and cohesive environment, including the upkeep of promotional materials, displays, and presentation.
• Lead the Office Administration team, ensuring proper implementation of workflows, standards, and procedures.
• Plan and manage internal company events, ensuring risk controls and safety measures are in place.
• Take on additional tasks or organisational initiatives as needed.

Requirements

• Minimum 5-8 years of experience in hospitality, customer-facing services, front-of-house operations, or venue/event management.
• Strong interpersonal and communication skills with a proven ability to build customer relationships.
• Excellent organisational ability and confidence in preparing reports or documentation.
• Positive, self-driven individual with strong follow-through and commitment to deadlines.
• Detail-oriented, analytical, and able to work both independently and collaboratively.
• Comfortable managing multiple priorities in a fast-paced environment and steady under pressure.
• Flexible to work weekends based on operational needs.

Interested candidates who wish to apply for the advertised position, please click on "Apply Now". We regret that only shortlisted candidates will be notified.

EA License No: 01C4394 (PERSOL Singapore Pte Ltd)

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